Ontario residents with a valid Ontario Health Insurance Plan (OHIP) card are eligible to receive an assessment completed by a care coordinator to further determine eligibility and access a wide-range of home and community care supports. Depending on the services or supports that best fit individual patient needs, there are some additional eligibility requirements depending on the program, which our staff will discuss in detail with you.

• Contact Home and Community Care Support Services at 888-883-3313. Anyone can make a referral.
• Discuss your care needs with a Care Coordinator
• Care plan based on assessment and eligibility
• First visit with care provider
• Work with care team to adjust plan of care as needed

Home care costs vary based on the type of services being provided and their frequency. However, most services have no cost attached. 

Services such as; transportation, meal delivery, homemaking, and Adult Day Programs have a user fee attached.  

Once you are referred to us and become a patient, you will be assigned a Care Coordinator. They will call you to provide an assessment, meet with you in your home environment and help determine what services and supports you may need. 

Anyone can make a referral to us on your behalf and with your consent a family doctor, friend, family member, caregiver, neighbour and even you, yourself.

Care Coordinators are regulated health care professionals. They bring a range of expertise in areas such as nursing, social work, occupational therapy, physiotherapy and speech therapy. Care Coordinators act as a liaison between patients and various health care professionals, they work directly with patients, their families and caregivers, whether it be in hospitals, doctor’s offices, communities, schools and in patients’ homes to facilitate a seamless, coordinated flow of information between patients, families and care team members.

They develop individualized care plans to help patients achieve optimal health and independence, whether they need specialized nursing while healing after surgery, personal support services to assist with activities of daily living, or therapy sessions to help patients regain their strength and mobility.