Serving Waterloo, Wellington and Grey counties. View our coverage area.

Find community support services and programs near you

What kinds of services and programs are available?

Meals and Food Security

Help stay nourished with services such as meal delivery and group dining.

Transportation Services

Get accessible transportation to and from non-urgent medical appointments.

Home Support

Stay safe and healthy at home with housekeeping and home maintenance.

Telephone Reassurance

Provides social interaction and safety checks to those who are socially isolated.

Friendly

Visiting

Stay connected, and enjoy the companionship of one of our caring volunteers.

Support
Groups

Support in a group setting for caregivers, stroke survivors, grief support and more.

Day Programs and Respite

Caregivers can get a break with specialized day programs and activities.

Exercise
Programs

Active wellness programs such as seniors gentle exercise and aquafit.

Not sure which services are right for you?

Our service navigators are here to help

Not sure where to begin? Let us help you find services near you.
Our care coordinators are experts in home and community based care in the Waterloo Wellington region and can help you navigate the 1100+ services available.

Call 888-883-3313

How connecting to services works

01

Search

Search our network of 190 home and community care providers

02

Request

Learn more about the selected program, book an appointment, or contact a provider directly.

03

Confirmation

Once a request has been sent you will receive an email confirmation.

04

Connect

The home care or community support provider will connect with you with next steps.

FAQ

  • Am I eligible for these services?

    Ontario residents with a valid Ontario Health Insurance Plan (OHIP) card are eligible to receive an assessment completed by a care coordinator to further determine eligibility and access a wide-range of home and community care supports. Depending on the services or supports that best fit individual patient needs, there are some additional eligibility requirements depending on the program, which our staff will discuss in detail with you.

    • Contact Home and Community Care Support Services at 888-883-3313. Anyone can make a referral.
    • Discuss your care needs with a Care Coordinator
    • Care plan based on assessment and eligibility
    • First visit with care provider
    • Work with care team to adjust plan of care as needed

  • Do these programs cost money?

    Home care costs vary based on the type of services being provided and their frequency. However, most services have no cost attached. 


    Services such as; transportation, meal delivery, homemaking, and Adult Day Programs have a user fee attached.  

  • How do I know what services I need?

    Once you are referred to us and become a patient, you will be assigned a Care Coordinator. They will call you to provide an assessment, meet with you in your home environment and help determine what services and supports you may need. 

  • Can I request a service on behalf of somebody I am caring for?

    Anyone can make a referral to us on your behalf and with your consent a family doctor, friend, family member, caregiver, neighbour and even you, yourself.

  • What is a care coordinator?

    Care Coordinators are regulated health care professionals. They bring a range of expertise in areas such as nursing, social work, occupational therapy, physiotherapy and speech therapy. Care Coordinators act as a liaison between patients and various health care professionals, they work directly with patients, their families and caregivers, whether it be in hospitals, doctor’s offices, communities, schools and in patients’ homes to facilitate a seamless, coordinated flow of information between patients, families and care team members.


    They develop individualized care plans to help patients achieve optimal health and independence, whether they need specialized nursing while healing after surgery, personal support services to assist with activities of daily living, or therapy sessions to help patients regain their strength and mobility.

Resources

Transgender Health

02 Feb, 2023
Many Trans people will seek medical assistance in order bring their physical appearance in line with their gender identity. This document includes resources for transgender health.

Grief & Loss Support

23 Aug, 2022
This pamphlet lists not-for-profit resources that offer either individual or group bereavement support services.

Elder Abuse

23 Aug, 2022
This information brochure is courtesy of The Senior Support Team of Waterloo Region, a partnership of Waterloo Regional Police Service and Home and Community Care Support Services Waterloo Wellington.
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